Privacy Policy
Effective Date: 5th January 2025
ZNTH Rehab is committed to protecting the privacy of all individuals who interact with us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. What Information We Collect
We may collect the following types of personal information when you interact with us:
- Personal Details:
- Name, address, phone number, and email address.
- Health Information (if applicable):
- Medical history, health conditions, and any information provided to us as part of rehabilitation or training services.
- Payment Information:
- Billing details such as credit card information, bank details, or insurance information.
- Website Usage Data:
- IP address, browser type, device information, and usage statistics (via cookies or analytics tools).
2. How We Collect Information
We may collect your personal information in the following ways:
- When you fill out forms on our website, including booking appointments or subscribing to newsletters.
- When you contact us via phone, email, or in person.
- Through cookies or similar technologies when you visit znthrehab.com.au.
- When you provide information during consultations or rehabilitation sessions.
3. How We Use Your Information
We collect and use your personal information for the following purposes:
- To provide rehabilitation, training, and consultation services.
- To communicate with you regarding appointments, inquiries, and updates.
- To process payments and manage accounts.
- To comply with legal and regulatory obligations.
- To improve our website and user experience through analytics.
- For marketing purposes, such as sending newsletters or promotions (only with your consent).
4. Disclosure of Your Information
We do not sell your personal information to third parties. However, we may disclose your information to:
- Service providers assisting us in delivering our services (e.g., IT, payment processors, booking systems).
- Health professionals or specialists (with your consent or as required for your treatment).
- Government agencies, law enforcement, or regulators, if required by law.
- Any third parties to whom you explicitly authorize us to disclose your information.
5. Security of Your Information
We take all reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. Measures include:
- Secure storage of electronic records and documents.
- Encryption of sensitive data during transmission.
- Limiting access to authorized personnel only.
However, no method of data transmission or storage is entirely secure. While we strive to protect your data, we cannot guarantee its absolute security.
6. Cookies and Website Analytics
Our website, znthrehab.com.au, uses cookies to improve your browsing experience and gather usage statistics. By using our website, you consent to the use of cookies. You can disable cookies in your browser settings, but this may affect website functionality.
7. Your Rights
You have the following rights regarding your personal information:
- Access: You may request access to the personal information we hold about you.
- Correction: You may request corrections if you believe the information we hold is inaccurate or incomplete.
- Complaints: If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us, and we will respond promptly.
To exercise your rights, contact us at admin@znthrehab.com.au.
8. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites, and we encourage you to review their privacy policies.
9. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our practices. The latest version will always be available on our website.
10. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:
ZNTH Rehab
Email: admin@znthrehab.com.au
Phone: 0410 824 073
